Dear Customer, Currently we are facing a high amount of incoming chats. Therefore, the waiting time is longer than usual. Alternatively, you can use the contact form on our website to reach out to us. We apologise for the inconvenience.

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Customer Service

How can we help you?

  1. Sunrise LLC
  2. swype App Account

swype App Account

Manage login data

  • 1.1 I forgot my password. What can I do?
  • 2.1 Can I change my registered e-mail address?
  • Can I change my existing login method?
  • 3.1 How can I activate/deactivate a biometric login?
  • When and why am I automatically logged out?

Manage tariffs

  • 1.1 Where can I activate the various swype tariffs?
  • 2.1 How can I reactivate a deactivated tariff?
  • 3.1 How can I cancel my subscription or my tariffs?
  • 4.1 Where can I see the charges for my tariffs and options?

Manage number

  • 1.1 How can I add a new number?
  • 2.1 My number is inactive, what do I need to do?
  • 3.1 I’ve forgotten my SIM PIN or PUK. What do I do?
  • 4.1 How can I block my number (SIM/eSIM)?
  • 5.1 How can I unblock a SIM card/eSIM that I have blocked?
  • 6.1 How can I activate/deactivate a «Call Filter» in the swype app?
See all 9 articles

Manage SIM & eSIM

  • 1.1 How can I order a new replacement SIM card?
  • 2.1 How can I install a new replacement eSIM?
  • 3.1 I have a new device. How can I transfer my eSIM to the new device?

Manage payment methods

  • 1.1 How can I change or update my payment method?
  • 2.1 I have a new credit/debit card. Where can I update my payment details?
  • 3.1 I am being asked to update my credit/debit card, why?

Manage personal data

  • I would like to change my name. How can I do this?
  • 1.1 How can I change my address?
  • 2.1 Where can I change the language of the swype app?
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