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Customer Service

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  1. Sunrise LLC
  2. swype App Account

swype App Account

Manage login data

  • I forgot my password. What can I do?
  • Can I change my registered e-mail address?
  • Can I change my existing login method?
  • How can I activate/deactivate a biometric login?
  • When and why am I automatically logged out?

Manage tariffs

  • How and where can I activate the various swype tariffs?
  • How can I reactivate a deactivated tariff?
  • How can I cancel my subscription or my tariffs?
  • Where can I see the charges for my tariffs and options?

Manage number

  • How can I add a new number?
  • My number is inactive, what do I need to do?
  • I’ve forgotten my SIM PIN or PUK. What do I do?
  • How can I block my number (SIM/eSIM)?
  • How can I unblock a SIM card/eSIM that I have blocked?
  • How can I activate/deactivate a «Call Filter» in the swype app?
See all 9 articles

Manage SIM & eSIM

  • How can I order a new replacement SIM card?
  • How can I install a new replacement eSIM?
  • I have a new device. How can I transfer my eSIM to the new device?

Manage payment methods

  • How can I change or update my payment method?
  • I have a new credit/debit card. Where can I update my payment details?
  • I am being asked to update my credit/debit card, why?

Manage personal data

  • I would like to change my name. How can I do this?
  • How can I change my address?
  • Where can I change the language of the swype app?
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