Dear Customer, Currently we are facing a high amount of incoming chats. Therefore, the waiting time is longer than usual. Alternatively, you can use the contact form on our website to reach out to us. We apologise for the inconvenience.

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Customer Service

How can we help you?

  1. Sunrise LLC
  2. eSIM & SIM Card
  3. SIM Card

SIM Card

  • 1.1 How and where can I order a swype SIM card?
  • 2.1 How long will it take for me to receive my SIM card?
  • Will the SIM card also be shipped abroad?
  • 3.1 My SIM card has arrived. What do I do now?
  • 4.1 My SIM card hasn’t arrived. What happens now?
  • 5.1 How do I activate my SIM card?
  • Can I change the PIN of my SIM card?
  • Will the SIM card definitely fit into my smartphone?
  • Can I use the app independently of the SIM card (SIM in device 1, app on device 2)?
  • How many numbers can I register in my account?
  • 6.1 Can I also order an eSIM or a multi SIM?
  • 7.1 How can I cancel a SIM card order?
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