Dear Customer, Currently we are facing a high amount of incoming chats. Therefore, the waiting time is longer than usual. Alternatively, you can use the contact form on our website to reach out to us. We apologise for the inconvenience.

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Customer Service

How can we help you?

  1. Sunrise LLC
  2. Technical Support
  3. Technical Support

Technical Support

  • What devices are compatible with the swype app?
  • How can I install the swype app?
  • How do I update the swype app?
  • 1.1 What is 5G?
  • 2.1 What is the 5G speed?
  • Where do I have 5G coverage?
  • Can I use swype to set up a mobile hotspot (tethering)?
  • Can I use voLTE/voWIFI with swype?
  • Can I use RCS messaging with swype?
  • 3.1 How can I make and receive calls abroad?
  • 4.1 How can I make calls from Switzerland to other countries?
  • Why can’t I make calls with the roaming partner AT&T when I’m in the USA?
  • Why do I not see the caller's phone number in Germany?
  • How can I hide my phone number?
  • What is the network coverage like where I live?
  • What could the reasons be for insufficient network coverage?
  • Where can I track and report any network disruptions?
  • Can I also use mobile data via a router?
  • Why is my Internet connection slower than usual?
  • Can I order a Mobile ID-enabled swype SIM card?
  • Why does the iPhone automatically send «silent SMS» to numbers abroad?
  • Why is my number being displayed by strangers (spoofing)?
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