Why do I not see the caller's phone number in Germany?
Due to legal requirements that have been in force since December 1, 2022, phone numbers are suppressed for incoming calls from Germany.
What does this mean for swype customers?
If you’re spending time in Germany and receive a call from a German connection, you won’t see the caller’s phone number. Depending on the device, the number will appear as «unknown number» or «anonymous».
What can I do?
If seeing the caller’s phone number is very important to you, we recommend that you use VoLTE roaming in Germany. As of January 11, 2023, VoLTE roaming will be possible in Germany with O2, and from February 2023 also with Telekom. You can select your network manually:
- For iOS/iPhone: Settings -> Cellular -> Network Selection -> Disable «Automatic» and select alternative network
- For Android: Settings -> Connections -> Mobile networks -> Network operators -> Disable «Select automatically» and select alternative network
Please don’t forget to reset the network selection to automatic as soon as you leave Germany again.
