I’ve lost my SIM card. What can I do? You can have your SIM card blocked via your account. Should you find it, you can reactivate it free of charge. Otherwise simply order a new one. Back Related articles How much will it cost me if I have my SIM card delivered to me? Can I also order an eSim or a multi SIM? How and when can I contact you? My SIM card appears to be faulty. What can I do? Can I use the App independently of the SIM card (SIM in device 1, app on device 2)?