First of all, please make sure that you have entered the voucher code correctly and that the voucher is still valid or has not yet been redeemed.
If the problem persists even though you have entered an unredeemed swype voucher code correctly, please contact our Customer Service via the chat tool or our contact form.
Both the chat tool and the contact form can be found on our website at www.swype.ch > Support > «Need help?». You can also find the chat tool directly in the swype app (Main navigation > Support Center > Support Chat). Our virtual agent is available 24/7 via the chat tool and can answer most questions. If you request to speak to an agent during the chat, the chatbot will automatically transfer you to a live agent during support hours (Mon. – Fri. from 9:00 to 17:00).