I received less credit than expected. What can I do?
In this case, you are welcome to contact our Customer Service via the chat tool or contact form to check the voucher code. Make sure you have the redeemed voucher code on hand, so that we can offer even faster support.
Both the chat tool and the contact form can be found on our website at www.swype.ch > Support > «Need help?». You can also find the chat tool directly in the swype app (Main navigation > Support Center > Support Chat). Our virtual agent is available 24/7 via the chat tool and can answer most questions. If you request to speak to an agent during the chat, the chatbot will automatically transfer you to a live agent during support hours (Mon. – Fri. from 9:00 to 17:00).
