If this is the case, we will let you know that the number porting process has failed via a push notification. We will then ask you to contact us using the chat tool or contact form. Our Customer Care team will inform you of the exact reason and the steps you’ll need to take to solve the problem.
When you register, make sure that the contract with your current provider is in your name and that you are therefore eligible to request a transfer of the number. If the contract for this number was concluded by a different person, such as a family member, the porting request you initiated here will be rejected. In this case, you will first need to request a change of ownership for the number with your current provider to be able to complete the porting process under your name.
If you want to transfer a Prepaid number, you need to send an SMS with the keyword «YES» to 499 during the porting process. If you don’t, the number porting process will be paused until this SMS has been sent. Please check whether you have sent this SMS if your number is a Prepaid number.
Please note that your number must be active during the porting process, so that we can send an SMS with a confirmation code to your current number. If your number is inactive, please contact your current mobile provider and ask to have it activated.
Both the chat tool and the contact form can be found on our website at www.swype.ch > Support > «Need help?». You can also find the chat tool directly in the swype app (Main navigation > Support Center > Support Chat).