Please check whether your registered address in the swype app is correct, whether your name is written on your mailbox and what the delivery status is. After ordering a SIM card or after it has been dispatched, you’ll receive an automatically generated e-mail with your personal post tracking code or a link that you can use to track the delivery status of the SIM cards.
If you have any further questions about your SIM card order, feel free to contact us via the chat tool or our online form.
Both the chat tool and the contact form can be found on our website at www.swype.ch > Support > «Need help?». You can also find the chat tool directly in the swype app (Main navigation > Support Center > Support Chat).