Why is my Internet connection slower than usual?
Transmission speeds represent the best possible performance and cannot be
guaranteed. Actual Internet speed is dependent on factors such as topography,
network coverage, distance to the transmission tower, signal strength inside/outside
buildings or other factors, and therefore may be slower than the maximum
Internet speed. This is subject to local, temporary deprioritization and speed reduction measures taken for network management purposes.
Please note that unlimited services generally grant unlimited use as long as unusual and excessive usage is not maintained over a longer period of time, as also stated in our General Terms and Conditions under point 3, «Network management in the event of excessive usage».
